Spa relaxation lounge background

Spa Retreat — Guest Access

Essential information for guests visiting the Hazelgrovemanor Spa Retreat — hours, access policies, amenities and booking guidance.

Access GuidelinesContact Reservations
18+Spa facilities (sauna & pools) restricted to adult guests 18+; photo ID required where specified.

Guest Access Overview

Hazelgrovemanor Spa Retreat offers exclusive access to registered hotel guests and day-pass holders. All guests are expected to follow venue protocols and respect privacy of other visitors.

  • Access: Registered hotel guests and pre-booked spa visitors.
  • ID: Valid government-issued photo ID required for guest verification (18+).
  • Dress code: Swimwear required in pool and thermal areas; robes provided for treatments.
  • Reservation: Treatments and private suites must be reserved in advance via Reservations.
Reserve a TreatmentPrivacy Policy
Spa access corridor

Facilities & Amenities

Our spa features private treatment suites, hydrotherapy pools, steam room, sauna, relaxation lounges, and a dedicated wellness concierge to tailor your visit.

  • Private suites with premium products and in-suite showers.
  • Hydrotherapy pools and cold plunge (supervised hours).
  • Fitness studio and personal trainer sessions by arrangement.
  • Signature treatments: massage rituals, facials, body wraps.
Guest perks

Complimentary herbal teas and relaxation lounge access for guests with spa bookings.

Spa amenities and lounge

Typical Daily Schedule

Facility Availability Notes
Spa reception 07:00 — 21:30 Check-in 15 minutes prior to treatments
Hydrotherapy pool 08:00 — 20:00 Adult hours 18+: 18:00 — 20:00 (quiet)
Sauna & steam 09:00 — 20:30 Pre-booking recommended
Private suites By reservation Extended stays available upon request

Day Pass

Limited day passes available for non-hotel guests. Day passes include lounge access and one pool session; treatments extra.

Enquire about Day Pass

Frequently Asked Questions

Registered hotel guests and pre-booked spa visitors. Day passes are limited and subject to availability.

Yes. Access to certain thermal areas and pools is restricted to guests aged 18 and over. Children may be permitted in designated family areas with supervision — check with reception.

Please bring your booking confirmation. Robes, towels and slippers are provided. Arrive 15 minutes early for consultations.
Head therapist portrait

Meet our Head Therapist — Olivia Carter

Olivia leads the wellness team with 12 years of international spa experience and specialises in bespoke relaxation therapies and rehabilitation massages tailored for guest wellbeing.

Book a consultation via Reservations to personalise your treatment plan and request Olivia where available.

Book Consultation

Health & Safety

Guest safety and wellbeing are paramount. Our facilities follow strict hygiene protocols, and staff are trained in first aid. If you have health conditions, please inform reception prior to treatments.

  • All treatments require a pre-treatment health screening.
  • Pregnancy-safe treatments available; inform at booking.
  • Accessibility: select areas are accessible; contact us for arrangements.

Need help planning your visit?

Our Reservations team can arrange treatments, private suites and day passes.

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