Privacy Policy

1. Introduction

Hazelgrovemanor ("we","our","us") operates an offline casino hotel in Wellington, New Zealand. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information provided by guests, diners, event attendees, vendors, and other individuals who interact with the venue or contact us via phone or email. Our services are delivered on-site within the complex; we do not operate gaming services over the internet. By engaging with our venue, you acknowledge that your personal information may be processed as outlined below.

2. Information we collect

We may collect: identification details (such as name, date of birth for age verification), contact information (email address, phone number), reservation preferences, payment method indicators used for on-site settlement, vehicle and valet details when applicable, and CCTV footage captured for safety and compliance. For website interactions, we may collect technical data such as IP address, device type, browser, and pages viewed. We may also use cookies and similar technologies to understand aggregated site usage and improve user experience in line with this Policy.

3. Purpose and legal basis

We process information to: verify age and identity for lawful entry to gaming areas; manage hotel stays and dining or event arrangements; deliver concierge assistance; secure the venue and protect guests; respond to enquiries; comply with New Zealand laws and regulatory obligations. Where required, we rely on your consent, our legitimate interests in operating a safe hospitality venue, and contract performance when providing requested services. Marketing communications are limited in scope and provided with straightforward opt-out options.

4. Sharing and disclosure

We may share personal information with: service providers supporting our operations (for example, IT support, security, payment terminals for on-site settlement), professional advisers, and authorities when legally required. We require service providers to protect information and use it only for agreed purposes. We do not sell personal information. If we reorganize aspects of our business, information may transfer subject to safeguards consistent with this Policy.

5. Data retention and security

We retain personal information for the time needed to meet the purposes set out in this Policy and to satisfy legal, regulatory, tax, or accounting obligations. Retention periods may vary by record type and venue requirements. We apply administrative, technical, and physical safeguards to reduce risks of unauthorized access, alteration, disclosure, or loss. While efforts are made to protect information, *** method can guarantee absolute security; we maintain layered defenses and review controls periodically.

6. Your rights

Subject to New Zealand law, you may request access to, correction of, or deletion of personal information we hold about you. You may also object to or restrict certain processing, or withdraw consent where processing relies on consent. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and outline any steps or identification needed to fulfill your request.

7. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, support core functionality, and analyze aggregated traffic. You can adjust browser settings to manage cookies. Some features may operate with reduced convenience if cookies are disabled. For analytics, we focus on aggregated insights to improve content and usability rather than profiling individual visitors.

8. Minors and gaming eligibility

Entry to gaming areas is restricted to adults (18+) and requires verification on-site. We do not intentionally collect personal information from individuals ineligible for entry to gaming areas. If we become aware that information was provided by an ineligible individual, we will take appropriate steps to delete it where feasible and lawful.

9. International transfers

Our core operations are in New Zealand. If limited transfers occur to service providers in other locations, we implement safeguards designed to protect information consistent with applicable law, including contractual protections and security measures.

10. Contact us

Hazelgrovemanor, 47 Taranaki Street, Te Aro, Wellington 6011, New Zealand. Phone: + (64) 21 739-48-56. Email: hazelgrovemanor@hotmail.com. For legal notices and venue policies, see our internal Legal page.

11. Updates to this Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on hazelgrovemanor.com with an updated effective date. Continued interaction with our venue after such updates indicates acknowledgment of the revised Policy.