Legal & Compliance

Hazelgrovemanor operates under New Zealand regulatory standards. This page summarises our licences, responsible gambling measures, data handling and dispute procedures.

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18+Access to gaming areas for adults (18+) only; ID checks on entry.

Licence & Regulatory Information

Hazelgrovemanor operates gaming and betting facilities in accordance with New Zealand law, under oversight of relevant regulators. We maintain licences, internal controls and reporting to ensure lawful operation.

  • Jurisdiction: New Zealand (Gambling Act 2003 and applicable regulations).
  • Regulator: Department of Internal Affairs — Gambling & Racing compliance.
  • Operator contact for compliance: hazelgrovemanor@hotmail.com

This information is provided for transparency. Licence details are available on request to regulatory bodies.

Licence
Licensing and regulatory documentation is retained and available for inspection by authorised regulators.

Responsible Gambling

We promote safe play and provide support options for guests. Staff are trained to recognise and respond to problem gambling behaviour.

  • Self-exclusion options available on request.
  • Time and spend limits can be discussed with staff and the gaming manager.
  • Information and referrals to support services are provided confidentially.

Need help? Gambling Helpline (New Zealand): 0800 654 655 — free, confidential support 24/7.

Responsible gambling
Hazelgrovemanor proactively posts responsible gambling signage and provides on-floor assistance for guests who request support.

Age, ID & Entry Conditions

By New Zealand law, entry to gaming areas and participation in gambling activities is strictly for persons aged 18 or older. Hazelgrovemanor enforces identity checks and reserves the right to refuse entry.

  • Valid photo ID required (passport, NZ driver licence, or KiwiAccess card).
  • *** admission for individuals under 18; guardians or parents cannot permit minors.
  • Refusal of service may occur where identity or eligibility is in doubt.
ID check
Our reception and door staff perform ID verification. Please have ID ready to speed entry.

Data Handling & Privacy

We collect and process personal information as necessary for legal compliance, identity verification, responsible gambling measures, booking and guest services. Data protection follows New Zealand privacy principles and our Privacy Policy.

Retention periods, access requests and correction procedures are described in the Privacy Policy. For data access enquiries, contact hazelgrovemanor@hotmail.com.

Data privacy
We use technical and organisational measures to protect guest data and comply with applicable NZ privacy law.

Complaints & Dispute Resolution

If you have a complaint about our services, please follow these steps:

  1. Contact our Guest Relations team by phone +64 21 739-48-56 or email hazelgrovemanor@hotmail.com.
  2. If unresolved within 30 days, you may refer the matter to the Department of Internal Affairs — Gambling & Racing for regulatory concerns or seek civil remedies under New Zealand law.
  3. For consumer disputes, independent dispute resolution options include Small Claims Court and relevant NZ consumer authorities.

We aim to acknowledge complaints within 7 business days and provide a full response in a timely manner.

Regulator Department of Internal Affairs (Gambling & Racing)
Gambling Helpline 0800 654 655
Operator Hazelgrovemanor — +64 21 739-48-56

Detailed Policies (accordion)

Entry and play are subject to venue terms: players must be 18+, comply with staff directions, and follow posted rules. House rules and excluded games policies apply; management reserves final decisions.

Self-exclusion can be activated in person at reception or by contacting Guest Relations. We will record the exclusion and apply access controls to assist compliance with the exclusion request.

Services are offered subject to availability and lawful operation. Hazelgrovemanor limits liability to the extent permitted by New Zealand law. Guests accept venue policies by entering gaming areas.

Accessibility & Further Information

We strive to make our facilities accessible. If you require assistance, mobility access or special arrangements, contact Guest Services ahead of your visit.

For official enquiries regarding our compliance regime, regulatory correspondence should be directed to the Department of Internal Affairs or via the contact details provided on this site.

Accessibility
Accessible entrances, parking and assistance are available. Please advise ahead for tailored support.